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            I made payment to the wrong program/payment plan

            Created by Lisarina Chuli, Modified on Fri, 25 Sep at 7:35 AM by Lisarina Chuli

            If you paid to the Pathway payment plan instead of All Access, this can be moved, you do not need to worry.


            Yes, this can be moved. Raise a ticket specifying the payment plan he paid, the programme you intended to pay for, your transaction reference, and the amount. Support can transfer the payment across — or process a refund instead, depending on your preference and programme availability.


            INCLUDE THIS IN YOUR TICKET

            • Your transaction reference / ID

            • The exact amount paid

            • The date and approximate time of payment

            • The payment method and gateway used (e.g. MPESA via Paystack, Chapa/Telebirr, card via Stripe)

            • Your programme and cohort

            • The email address you used to pay

            • The email address on your ALX profile

            • The programme the payment was applied to, and the one you intended (if applicable)

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