Requesting a refund

Changed your mind, or paid for something unavailable — here’s how refunds work and how to raise the request properly.

Common refund situations

• You no longer want to continue. Refund eligibility depends on ALX’s current refund policy, your programme’s terms, and how far along your billing or cohort cycle you are. Support will confirm exactly what applies to you.

• The programme or pathway you expected isn’t currently available. If you paid expecting a specific programme or specialisation that isn’t open to you yet, raise this with Support.

• You were charged twice. A duplicate charge is handled differently (and usually faster) than a standard refund — see the article “I was charged twice”.

• Your payment went to the wrong programme (Pathway). This can be moved rather than refunded — see “My payment went to the wrong programme or account”.

How to raise a refund request

1. Gather your transaction reference, the amount paid, and the date of payment.

2. Raise a support ticket and select “Refund Request” as the issue type if available—or put “Refund Request” clearly in your subject line.

3. Explain your reason briefly: late registration, switched programme, programme unavailable, duplicate payment, or another reason.

4. Await confirmation from Support on eligibility and next steps.