Payment not reflected - Gateway checks

Paystack (Kenya, Nigeria, Ghana)

Confirm the transaction shows “Successful” — not “Pending” or “Abandoned” — in your SMS/email. Have your Paystack reference ready.

MPESA

Find your confirmation SMS and transaction code. Double-check the paybill/till and account reference matched exactly what ALX provided.

Chapa (Ethiopia — Telebirr, CBE)

Telebirr and CBE Birr payments can take longer to reconcile than other methods — allow extra time. Keep your Chapa transaction ID.

Flutterwave

Check whether your bank/card statement shows the charge as settled or still processing.

Ozow (South Africa)

Confirm your bank’s EFT/instant payment step fully completed on your bank’s own confirmation screen.

Card / Stripe

International or foreign-currency cards can trigger a short extra verification delay with your card issuer — this usually clears on its own.

Fawry (Egypt)

Keep your Fawry reference number from the kiosk or app receipt.

CashPlus (Morocco)

If you never received a payment code, that’s a delivery issue — raise a ticket rather than requesting new codes repeatedly.

Bank transfer

Bank transfers usually take the longest to reflect, especially across borders. Have your bank’s transaction reference ready.

MTN MoMo

Save your MoMo transaction ID from the confirmation SMS.

INCLUDE THIS IN YOUR TICKET

• Your transaction reference / ID

• The exact amount paid

• The date and approximate time of payment

• The payment method and gateway used (e.g. MPESA via Paystack, Chapa/Telebirr, card via Stripe)

• Your programme.