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            How long does a refund take

            Created by Lisarina Chuli, Modified on Fri, 25 Sep at 7:25 AM by Lisarina Chuli

            Once approved, refund timing varies by payment method — mobile money, card and bank transfer refunds each move at different speeds, and cross-border payments take longer. Support will confirm the expected timeframe for your specific method when your request is approved.

            INCLUDE THIS IN YOUR TICKET

            • Your transaction reference / ID

            • The exact amount paid

            • The date and approximate time of payment

            • The payment method and gateway used (e.g. MPESA via Paystack, Chapa/Telebirr, card via Stripe)

            • Your programme and cohort

            • Your reason for the refund, briefly

            • If switching: the programme you paid for and the one you’d like instead

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