Tips for smooth payment

Created by Lisarina Chuli, Modified on Fri, 25 Sep at 7:49 AM by Lisarina Chuli

  • Have enough balance to cover the course fee plus any transaction fee your provider adds on top.

  • For card payments, ask your bank in advance to enable international / e-commerce transactions — the most common cause of declined cards.

  • Complete any OTP or 3D Secure prompt from your bank promptly — an incomplete verification is a common silent cause of failure.

  • Approve mobile money prompts (STK push) on your phone as soon as they appear — they time out quickly.

  • Whatever method you use, save the transaction reference from your confirmation SMS, email or receipt.

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