Payment policy and program access

Created by Lisarina Chuli, Modified on Fri, 25 Sep at 8:08 AM by Lisarina Chuli

Continued access to your ALX learning programme is dependent on being up to date with your payments. Learners are required to keep their subscription or monthly payments current to ensure uninterrupted access to course materials, assessments, and learning resources.

If a payment is missed or the subscription lapses, access to the programme may be temporarily restricted until the account is brought up to date. Once payment is made, full access is restored, and learners can continue from where they left off — progress is saved.

What this means in practice

  • Paid and current: full, uninterrupted access to course materials, assessments and learning resources.

  • Payment missed or subscription lapsed: access may be temporarily restricted. This is a hold, not a removal — nothing is deleted.

  • Account brought up to date: full access is restored, and you continue exactly where you left off.

YOUR PROGRESS IS SAFE

A restriction pauses your access — it does not erase your work. Completed units, assessments and progress are saved while your account is restricted, and everything is there waiting when access is restored.

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