Restored your payment but still restricted?

Access is normally restored automatically once your payment is confirmed, though it can take a short while to sync. If you’ve paid and you’re still restricted after logging out and back in, see “My payment isn’t reflecting” and “I paid, but I’m still seeing a paywall” — and raise a ticket marked urgent if you’re missing live sessions.

Avoiding interruptions

• Pay a day before your due date rather than on it — reflection isn’t always instant, especially at the start of the month when payment volumes peak.

• Keep your transaction reference from every payment, so any sync delay is easy to resolve.